Frequently asked questions
Here is a list of questions frequently asked by customers
- 1- How can I book a hot air balloon flight?
- Book online, by phone, via WhatsApp, or directly at our office.
- 2- What does the booking include?
- It includes round-trip transportation, balloon preparation, safety briefing, a one-hour flight, commemorative certificate, breakfast, and insurance.
- 3- What payment methods do you accept?
- We accept credit cards, PayPal, bank transfers, and cash.
- 4- What happens in case of bad weather?
- Flights may be rescheduled or canceled. You can choose a new date or get a full refund.
- 5- Can I modify or cancel my booking?
- You can change your flight date for free up to two days before. Cancellation policies vary for individual and group flights.
- 6- Are there any restrictions for flying?
- Pregnant women, unaccompanied children under 12, those under the influence, and pets are not allowed.
- 7- What should I wear for the flight?
- Wear comfortable clothes and closed shoes. Heels are not allowed.
- 8- What are the flight times?
- Flights take place early in the morning for optimal conditions and views.
- 9- How far in advance should I book?
- Book as early as possible, especially in high season, to ensure your spot.
- 10- What is your refund policy?
- If we cancel for safety or weather reasons, you will receive a full refund or can choose a new date.
- 11- Is there a weight limit for passengers?
- Please inform us if you weigh over 100 kg when booking for safety reasons.
- 12- Are hot air balloon flights safe?
- Yes, our flights adhere to strict safety standards. Our pilots are certified and experienced, and our equipment is regularly inspected.
- 13- Can I give a hot air balloon flight as a gift?
- Yes, gift vouchers are available for this unique experience.
- 14- What if I am late on the day of the flight?
- Arrive at the indicated time. Contact us immediately if you're late. We cannot guarantee your participation if you arrive late.
- 15- How long is the entire excursion?
- The excursion lasts about 4 to 5 hours, including transport, preparation, flight, and breakfast.