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Here are the answers to the most frequently asked questions about our activity.
Due to its popularity with visitors and locals, to the limited capacity in each basket and especially the measures taken against COVID-19, we advise you to book in advance, especially if you want a particular flight date.
If weather conditions affects your take-off, your balloon flight may be cancelled, in case you are available the next day. Our staff will modify your reservation, if space permits, otherwise we will refund your full deposit.
We will send you an e-mail or inform your hotel of the pick-up time of your balloon, the evening before your flight.
Passengers must pay at the latest one day before the ballooning activity. We will contact you to collect the payment directly where you are (Riad / Hotel / Residences) we only accept cash payments (MAD, USD, EUR and GBP). And you have the possibility to pay online in Euro only (for the moment).
Based on the hotel's location, we'll pick you up at your hotel around 30 to 60 minutes before your flight and then transfer you to our base within the palm grove.
Hot air Balloon can accommodate 12-24 people and 10-16 passengers for flights with a luxury touch in regular flights. The passengers are divided into different compartments inside the balloon to ensure that everyone can enjoy stunning views from either side. The balloon's volume and the temperature outside, elevation above the sea, and other variables influence the number of passengers who fly daily.
From beginning to end, the ballooning experience will last about four hours. The inflating and preparing of the balloon usually takes around 30 minutes, and it is incredible to witness. The flight itself will take approximately an hour. Then, after the flight celebration, the flight lasts for about 30 minutes, and the return journey to the hotel can take 30 minutes. Hot air balloons are designed to have enough fuel to last over two hours' worth of flying time with a reserve of 30 minutes.
We alter the take-off location every day, following the speed of the wind and direction, for you to see some of the most stunning scenery from Marrakech.
Hot air balloons can travel anywhere between 4 and 20 kilometers depending on winds that blow on the day of the flight.
Many balloonists prefer flying close to the palm grove to take in the stunning landscape of this region. The typical hot air balloon flight can range from tree level up to 1000 meters above the ground.
Two flights are scheduled in the morning, the first one taking off before sunrise and the second flight taking off 30 minutes following our first, i.e., shortly after the light. This is the ideal time to get stunning photos of the valleys and other balloons flying in the sky. Sometimes, you must be patient due to weather conditions.
The gondola generally runs into the ground, or it slides just a few feet before stopping. Our experienced pilots may even place a balloon on the trailer, where it's to be kept. When there is a strong wind, the basket can be thrown around or tilted at an angle.
It is scarce and only occurs in specific conditions of wind. Most hot air balloon flights travel in one direction with the wind and arrive in a vast open space accessible to our ground crew.
Our hot air balloon can land at any accessible area, including vast yards, parks fields, or along the sides of roads. The balloon will not require an airport, and our ground crew will greet your balloon at the site of your landing.
The hot air balloon is tracked by a vehicle that follows it and personnel on the ground. They remain in constant communication with the balloon pilot via radio and must be present at the landing site at the exact moment that the hot air balloon. One vehicle from the chasing fleet will transport them back to the hotel. When the balloon is taken away, you can enjoy your typical Moroccan breakfast. We will take you back on time for any additional trips you might have booked for the day.
Because it could be chilly inside the hot air balloon, it's recommended to wear long pants and long sleeves tops as well as a coat. It is crucial that you feel comfortable since you'll be sitting inside the balloon for almost an hour, and it is recommended you wear comfortable shoes. For taller passengers, a hat is a good idea to keep you safe from the radiant scorching heat from the balloon's burners.
For the most Instagram-worthy pictures, you can bring your camera or video camera to capture the best shots of the Marrakech region. Our crew is happy to snap photos of you on the hot air balloon.
A balloon is more effective when it is more relaxed, as the warm air has more excellent "lift" in these conditions. The balloonists typically fly at dawn or just before sunset since the wind is not as strong during these times.
Yes, we fly twelve months all year round, every single day. However, our availability is dependent upon the weather conditions.
Ballooning is a sport that is dependent on weather conditions. We don't fly in the event of snow, rain, fog, or continuous wind of more than 7 speeds. Balloons don't fly in the event of a risk of thunderstorms in the region. Other factors could affect the decision of whether to go for a flight or not. These aspects are considered in the Moroccan Aeronautical Association to ensure the safety of flight.
The Association makes the final decision about whether or whether the flight will be scheduled. If the Association has canceled the flight you plan to take; your flight can be rescheduled without cost. If you depart the area, we will offer a full refund.
No. If you are expecting or suspect you might be pregnant; you shouldn't take a balloon flight due to the possibility of a difficult landing.
Children aged between 4 and 0 aren't permitted to fly. For the best safety and pleasure, our pilots will not pass without children who are old enough to comprehend the briefing before departure and old enough to be able to look beyond the basket without the help of an adult or parent (usually at least 5 years older). Parents and guardians should be cautious about the duration of hot air balloon flight for young children since they could become bored and agitated within the basket for an hour or more.
All pilots are licensed by Civil Aviation Authority and must undergo regular flight checks. Balloons are registered for every other type of aircraft; they are also subject to routine security checks. The Civil Aviation Authority will not permit a balloon to be certified airworthy if certified, and approved maintenance personnel don't carry out these checks and inspections.
All pilots are licensed by Civil Aviation Authority and must undergo regular flight checks. Balloons are registered for every other type of aircraft; they are also subject to routine security checks. The Civil Aviation Authority will not permit a balloon to be certified airworthy if certified, and approved maintenance personnel don't carry out these checks and inspections.
The Civil Aviation Authority issues a balloon pilot certificate for those who pass a written exam through the Civil Aviation Authority, obtain the required amount of time spent in balloons, finish an altitude solo flight, pass a flight test, and sign a medical statement.
The Civil Aviation Authority controls hot-air balloons the same way, following the same regulations that apply to airplanes.
